Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most. The projects that most IT professionals dread are the thankless yet essential tasks that garner little acknowledgment or respect.

IT managers are often responsible not just for overseeing the IT infrastructure in an organization but overseeing IT teams as well. To succeed as an IT manager, you will need to understand the fundamentals of security, data storage, hardware, software, networking and IT management frameworks — and how they all work within the business.

Finding the right IT service management tool for your business needs can be challenging. Here’s a breakdown of 12 of the best ITSM services — and which organizations they best serve. As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business.